You can delete your Need to Talk account yourself, on the web or in the Need to Talk app. Need to Talk is run by Need to Talk Marketplace, Inc. Deleting your account is immediate and cannot be undone.

On the web

1. Sign in at needtalk.com and open Account settings › Login & security.
2. At Delete account, select Delete.
3. Type delete account, then select Delete.

In the app

1. Go to Me › Account settings › Login & security.
2. At Delete account, select Delete.
3. Type delete account, then select Delete.

Before you delete

• Sign in recently. If you signed in more than 15 minutes ago, we’ll ask you to sign in again before you delete, on the web and in the app.
• Cancel your upcoming sessions. We list them for you. Cancelling tells the other person, and a session you paid for is refunded in full.
• Hand over any practice you run. If you are the only admin of a practice, make someone else an admin there first, so the practice is never left with no one to manage it.

What we delete

• Your sign-in, including a sign-in through Google.
• Your profile, roles and listing. You are removed from search.
• Your photos and the insurance documents you uploaded.
• Your availability, hours and booking settings.
• Reviews you wrote and reviews about you.
• Connected calendar and video accounts. We remove our access to them.
• Your subscription, which ends at once, and your billing details at our payment processor.
• Your memberships in any practice.

What we keep, and why

• Past sessions, without your name. The other person keeps their record of a session you had together. Your name and contact details are removed from it.
• Payment records. Records of payments made through Need to Talk, including where a past payment was paid to, so a refund or a dispute can still be handled.
• Your Stripe payouts account, if you were paid through Need to Talk. It belongs to Stripe, so it is not closed when you delete your Need to Talk account; Stripe keeps it under its own terms.
• Notifications in other people’s lists about something you did, with your name removed.
• Articles you published on Need to Talk, and their images, stay published.
• A record of text messages we sent to your phone number, to stop our texts being misused. It holds the number, not your name or account, and it expires after about a day.
• Your profile address. If your address was public for a while, it is retired for good, so no one else can take it and be mistaken for you; it shows no information about you. Otherwise it is held for 90 days, then anyone can claim it.

If you can’t sign in

Use Forgot password on the sign-in page. If that doesn’t work, email support@needtalk.com from the address on your account, and we’ll help you get back in so you can delete it.

Our Privacy Notice says more about the information we hold and your rights over it.